Critical Response Data Recovery Process

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About Lenovo's Critical Response Data Recovery Service


Lenovo's Critical Response Service provides 24x7 on-call access to the world's best data recovery professionals, ready to deploy to your site at a moment's notice. While exact pricing is determined during our initial onsite assessment, typical Critical Response engagements begin at $5,000.00 (USD) per day.

Trained to handle data loss from the world's most advanced network backup systems, RAID arrays, NAS servers, storage arrays and more, we'll work non-stop to recover your data and get you back up & running quickly.

The Critical Response Difference:

  • 24x7 Availability: Ready to deploy to you, 24 hours a day, 7 days a week.

  • Trusted, Secure & Confidential: 30 years of experience, ISO 9001:2000 certified, 100% confidential.

  • Expert Support: Highly-experienced data recovery techs trained to handle large, complex storage systems.

  • In-Lab Service Available: Our Class 100 clean rooms & high-tech labs are standing by to assist if needed.

Is your business stopped because of a data loss scenario? When you've lost mission-critical data due to hardware failures, disasters, attacks or other situations, your business relies on getting your data restored as quickly as possible.

Need help now? Call the Critical Response team, 24x7, at 866-852-5649.



Critical Response Data Recovery Process

Notify the Critical Response team of your data loss

Alert the Critical Reponse Team
When you need urgent assistance with a mission-critical data loss issue, time is of the essence: call toll-free at 866-852-5649 and notify our Critical Response team of your data loss scenario.

Critical Response Data Recovery team deploys to your location

Critical Response team deploys to your location
As soon as our Critical Response team understands the nature of your data loss scenario & identifies the resources needed to restore your data operations, we'll begin deploying to your location — any time, day or night.

Initial assessment of your data loss

Critical Response team arrives onsite to assess & stabilize your data systems
Once our Critical Response team arrives on-site, we'll meet with you to begin assessing the data loss so far, stabilize your data environment, and discuss options for restoration of the data with you.

Begin Onsite Data Recovery Efforts

Begin recovery & restoration of your data & storage systems
Once you & our Critical Response team have discussed options & decided on a plan to restore your mission-critical data, our expertly-trained data recovery technicians will begin work to recover data from your NAS servers, RAID arrays, or other storage systems.

If necessary, our Class 100 clean room-equipped labs are available to assist with recovery of files from any damaged media.


Other Data Recovery Service Levels



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