Data Recovery Process & Expectations

Curious about what to expect when you ship your disk or drive to Lenovo for data recovery? Here's a basic example of the data recovery process to give you a quick idea about what happens when you submit your media for recovery. For a bit more detail about our Priority, Economy, and Critical Response data recovery processes, please choose one of our recovery service levels below.

If you're still looking for more information about what's involved with recovering your data, call us today and we'll answer any of your questions!

Typical Data Recovery Process:

	Submit a new case It's easy to get started! You can securely submit a new case online around the clock, or speak with a data recovery expert during business hours. Either way, you'll get a Case Number and instructions about how to ship your media to us.
	Ship your media to one of our Data Recovery labs Safely pack your disks and/or drives for shipment, and send them to an Lenovo Data Recovery lab. Packing & shipping your media for data recovery service Lenovo Data Recovery lab mailing addresses & drop-off locations
	Free evaluation conducted & quote sent for your review Once we receive your drives or disks in our lab, our highly-skilled data recovery experts conduct a free in-lab evaluation of your media. As soon as the evaluation is complete, we'll send you a no-risk, no-obligation quote, including the amount of work needed and an estimated time frame for files to be recovered.
	Files recovered & secured on stable media Once you approve the quote generated after our evaluation, our data recovery techs will begin work immediately to repair damage to the device, recover the files, and secure any recovered data on a safe, stable storage location in preparation for return to you.
	Review final results & get restored files shipped back to you After the recovery is complete, you'll have a final chance to review the results of our in-lab data restoration efforts. If you're satisfied with the results, payment will be secured and your files will be shipped to you on new, tested media of your choice.

Our Data Recovery Service Levels

For more specifics about each of our data recovery service levels, or to learn more about the data recovery process, pick which service you'd like to know more about:

• Priority Data Recovery Service

  Fast, professional in-lab data recovery service for all brands & media types.

• Economy Data Recovery Service

  Flexible schedule? Quality in-lab service for a single hard drive or disk at a more-economical price.

• Critical Response Data Recovery Service

  24x7 Onsite data recovery service for mission-critical installations.

Risk-Free, Guaranteed Data Recovery Service

All Lenovo Data Recovery cases are backed by our commitment to quality & your satisfaction, including:

• Secure, confidential data recovery labs & processes backed by stringent ISO 9001:2000 quality standards.
  
  
• Real-time case status available 24x7 online, and a dedicated Case Manager for any questions about your case.
  
  
• You only pay for your recovery when we successfully recover your data.

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